Artificial Intelligence (AI) has moved from being a futuristic concept to a day-to-day business necessity. In 2025, AI is no longer just a tool for large enterprises, it has become an essential partner for businesses of all sizes. From streamlining IT support to enabling smarter decision-making, AI continues to redefine how organisations operate.
At Acker-Tech, we’ve seen firsthand how the right AI solutions can empower companies to work smarter, respond faster, and reduce costs. In this blog, we’ll explore how AI is shaping the tech landscape in 2025, practical ways businesses can implement AI, and how tools like Microsoft Copilot are revolutionising productivity.
How to Use AI in Your Business
Adopting AI isn’t about replacing humans, it’s about enabling them to work at their best. AI can automate repetitive tasks, provide faster insights, and free up staff to focus on higher-value work. Here are some practical examples of how businesses can use AI today:
- Automation of Repetitive Processes: AI-powered bots can handle password resets, ticket logging, or routine diagnostics in IT support, reducing wait times for employees.
- Predictive Maintenance: AI can analyse system performance data and flag potential issues before they cause downtime.
- Data Insights: AI-driven analytics tools can quickly process large amounts of data, helping leaders make better-informed decisions.
- Enhanced Customer Support: Chatbots and virtual assistants can handle common queries instantly, escalating only the complex cases to human agents.
The key is starting small, identify one or two areas where AI can save time or improve service, then scale as confidence grows.
The Best AI Tools That Work in 2025
With hundreds of AI platforms available, it’s important to focus on tools that deliver genuine business value. Some of the leading AI solutions making an impact in 2025 include:
- Microsoft Copilot: Integrated into Microsoft 365, Copilot helps users write documents, analyse spreadsheets, manage emails, and even summarise Teams meetings. It’s like having a digital assistant built directly into the apps businesses already use every day.
- ChatGPT & Conversational AI: These tools can handle knowledge-base queries, generate content, or provide step-by-step troubleshooting for IT teams and customers.
- AI-Powered Security Platforms: Solutions like SentinelOne and Microsoft Security Copilot help detect and respond to cyber threats faster than traditional systems.
- Service Desk Automation: AI-driven ticketing systems such as Freshservice and ServiceNow reduce manual workloads, auto-assign tasks, and improve response times.
These tools aren’t just add-ons, they’re becoming critical for companies that want to remain competitive!
AI in IT Support & Tech Support
Across the IT industry, AI is starting to transform how support is delivered. While human expertise remains essential, intelligent tools are increasingly being introduced to make services faster and more reliable.
Some of the biggest emerging benefits include:
Faster Problem Resolution: AI systems can help categorise support requests and suggest solutions, cutting down response times.
24/7 Support Options: Virtual assistants and chatbots provide round-the-clock help for common issues, reducing downtime outside of working hours.
Smarter Knowledge Sharing: AI can sift through documentation and past tickets to help IT teams find answers quickly.
Proactive Monitoring: Advanced AI tools are being developed to spot unusual patterns and potential issues before they escalate.
For businesses, this doesn’t mean replacing IT support teams, it means giving them better tools to deliver efficient and proactive services.
Microsoft Copilot: The Game-Changer
If there’s one AI tool dominating 2025, it’s Microsoft Copilot. Built directly into the Microsoft ecosystem, it integrates seamlessly into Word, Excel, Outlook, and Teams.
Here’s what makes it powerful:
- In Outlook: Copilot drafts email responses, flags urgent messages, and prioritises your inbox.
- In Excel: It can analyse datasets, build complex formulas, and create visual reports with natural language commands.
- In Word: Copilot helps structure reports, generate summaries, and even rewrite content in a clearer tone.
- In Teams: It summarises meeting notes, assigns action items, and helps teams stay aligned.
For IT and tech support, Copilot can streamline reporting, log system updates, and help generate documentation at speed. It’s like adding an intelligent co-worker to every department.
Getting Started with AI in 2025
Implementing AI doesn’t have to be overwhelming. At Acker-Tech, we recommend a step-by-step approach:
- Assess Your Needs: Identify where time is being lost in repetitive or manual processes.
- Choose the Right Tools: Focus on proven platforms like Microsoft Copilot, AI-driven service desks, or analytics solutions.
- Start Small: Pilot AI in one department or process, gather feedback, and scale gradually.
- Train Your Team: AI is most effective when staff understand how to use it alongside their existing skills.
- Monitor & Optimise: Regularly review how AI is performing and make adjustments to get the best results.
AI is no longer an optional extra, it’s the foundation of modern business success. By embracing tools like Microsoft Copilot and AI-driven IT support systems, companies can unlock new levels of productivity, security, and innovation.
From smarter IT support to tools like Microsoft Copilot, AI is quickly becoming part of everyday business life. Companies that explore what’s out there now will find it easier to adapt as things keep moving forward.